jiliapp Privacy Policy – How Your Personal Data Is Handled in the Philippines

When you register and use jiliapp, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment details associated with your chosen deposit and withdrawal methods. We also collect technical data such as your device type, browser version, IP address, and session activity logs, which help us maintain platform security and improve the overall experience. During the identity verification process, we may request a copy of a government-issued ID or other supporting documents to confirm your eligibility and comply with applicable regulations. All information collected is limited to what is genuinely needed forthe purposes stated in this policy, and we do not collect sensitive personal data beyond what is required for account management, fraud prevention, and regulatory compliance. If you choose to contact our support team, any messages or correspondence you send may also be retained as part of your account record.

The personal information we collect is used primarily to create and manage your jiliapp account, process deposits and withdrawals in Philippine pesos, verify your identity, and ensure that only eligible players aged 21 and above can access the platform. We also use your data to detect and prevent fraudulent activity, investigate suspicious transactions, and comply with the regulatory requirements that govern online gaming and sports betting in the Philippines. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our policies — these communications are operational in nature and are not marketing messages. Aggregated and anonymised data may be used internally to analyse platform performance, improve the user experience, and develop new features for Filipino players. We do not use your personal information to make automated decisions that would significantly affect your account without human review. Any use of your data beyond the purposes listed here will only take place with your explicit consent or as required by applicable law.

jiliapp does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and fraud detection services — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. If jiliapp undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never disclose your account password, full payment card details, or government ID documents to any party that is not directly involved in the verification or security process. Any third-party partners we work with are carefully vetted and are required to handle your data in a manner consistent with this Privacy Policy.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable regulations governing online gaming platforms in the Philippines. Account records, transaction histories, and identity verification documents may be kept for a minimum period to satisfy legal and regulatory obligations, even after an account has been closed. jiliapp employs industry-standard security measures to protect your data, including encrypted data transmission, secure server infrastructure, and access controls that limit who within our organisation can view sensitive information. You are responsible for keeping your own login credentials confidential and for logging out of the platform after each session, particularly when using a shared or public device. If you suspect that your account has been accessed without your authorisation, you should change your password immediately and contact our support team. We conduct regular security reviews to identify and address potential vulnerabilities, and we will notify affected players promptly in the event of a data breach that poses a risk to their personal information.

As a registered player on jiliapp, you have the right to request access to the personal information we hold about you, to ask for corrections if any details are inaccurate, and to request the deletion of your data in circumstances where we are no longer required to retain it. You may also object to certain types of data processing or request that we restrict how your information is used while a query or complaint is being resolved. To exercise any of these rights, you can reach our support team using the contact details provided on the platform, and we will respond to your request within a reasonable timeframe in accordance with applicable data protection requirements. Please note that some requests — such as deletion of transaction records — may not be fully actionable where retention is required by law or regulation. If you believe that your data rights have not been respected, you have the right to raise a concern with the relevant data protection authority in the Philippines. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

jiliapp reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or the way we operate our platform for players in the Philippines. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered players will be notified through the platform where practicable. Your continued use of jiliapp after any update has been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you have any questions about this policy or how it applies to your account, the FAQ page is a helpful first resource, and you are also welcome to review the Terms and Conditions for related information. We take your privacy seriously and will always aim to be transparent about any changes that affect how your information is used.